Terms and Conditions

Please read these terms and conditions carefully, they contain important information about your rights and obligations. You can print out these terms and conditions by clicking on the print icon on your browser.

1. Introduction

Please read these terms and conditions carefully before using this web site. This web site is operated by Wendy Wakelin and Lloyd Wakelin as Tormedia Publishing (‘Tormedia Publishing’, ‘our’, ‘we’ or ‘us’). In particular, we draw your attention to clauses 6 (Information you provide to us), 8 (Applicability of online materials) and 12 (Liability). By accessing or using victoriastortontales.uk (‘our web site’) you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time.

If you do not wish to be bound by these terms and conditions please do not use our web site.

2. Nature of our web site

Our web site is a place for you to view, select and order products from Tormedia Publishing (the ‘Products’) and to make use of related services such as wish lists and downloads of material related to the Products. Our web site describes the Products in more detail.

3. Buying products on our web site

To order a product you will need to follow the ordering procedures set out on our order page. Details of our prices for the Products, and the procedures for payment and delivery are displayed on our web site.

Any times or dates stated on our web site for delivery are estimates only. Tormedia Publishing will make all reasonable effort to deliver goods within the time specified, but does not accept liability for any failure to deliver within that time.

You must pay by credit or debit card or send a cheque at the time of order. When paying by cheque your order will not be sent to you until your cheque payment has cleared. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our web site are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 below). We will inform you if a Product’s correct price is higher than that stated in your order in which case you may cancel the order and decide whether or not to order the product at the correct price. We reserve the right to so inform you at any time prior to delivery and, notwithstanding any prior communication, no contract is formed until delivery.

Tormedia Publishing is entitled to refuse any order placed by you. We will acknowledge receipt of your order by email to the email address you have provided or verified to us while ordering. Any delay will be corresponded to you via email or telephone at our earliest convenience. Please note on some items made to special order delivery times may be extended and an approximate delivery time advised.

Payment will be taken on order of your goods using the card details provided with your order.

You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our web site will be correct, that the credit or debit card which you use is your own or that you have the cardholder’s permission to use it and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

4. Returns

You may return any Products you have purchased within 14 working days of delivery for any reason (including if you simply change your mind) with the exception of made to order Products, which includes all clothing, mugs, cushions and bags. To make your return you must notify us in writing or other durable medium (including email) within those 14 working days. You will then be entitled to a refund for the value of the Products from us which will be paid as soon as possible but in any event within 30 days. You must keep any Products you intend to return to us in perfect condition while in your possession, must arrange for and pay the costs of returning the Products to Tormedia Publishing at the address in section 15 below and must take reasonable care to ensure that they are received by us undamaged. Any Products returned in a non-saleable condition will not be entitled to a refund.

If: (a) the Product delivered is not what you ordered (or is a Substitute Product), or does not correspond with its description; or (b) the Product delivered is not of a satisfactory quality Tormedia Publishing will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Product.

If you have any complaints about our Products or service you should direct them to us via email at hello@victoriastortontales.uk or by post to the the address in the Contacts section below.

5. Modifications to web site

We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of our web site or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content and/or the sale of new Products shall be subject to these terms and conditions.

Please note that although we try to ensure that the content of our web site is accurate, it may contain typographical errors or other inaccuracies.

6. Information you provide to us

We will process any information you provide to us during registration, ordering Products or otherwise in accordance with the Tormedia Publishing Privacy Policy and you consent to the terms of that policy. This includes adding your email address to an email list to allow us to let you know about other products and services which we offer which may be of interest to you including products similar or complementary to those you have previously ordered.

7. Username and password security

You are solely responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our web site. You may not share these with or transfer them to any third parties. You must notify Tormedia Publishing immediately of any unauthorised use of them or any other breach of security regarding our web site that comes to your attention.

8. Applicability of online materials

Unless otherwise specified all content and materials published on our web site are presented solely for your private, personal and non-commercial use.

Our web site is controlled by us in the UK and operated on our behalf in the UK. Where content published on the web site is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content, except for content which relates directly to Products you purchase. You assume total responsibility and risk for your use of our web site and use of all information contained within it.

We have used our best endeavours to ensure that our web site complies with UK laws. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside the UK. Persons visiting our web site from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of our web site and/or viewing of it, or use of any material or content on our web site or services, or products offered through our web site are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our web site and you must exit immediately.

Tormedia Publishing makes no representations and gives no warranties (express or implied) that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. Tormedia Publishing accepts no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.

9. Copyright and monitoring

The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is Tormedia Publishing, its affiliates or other third party licensors. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of placing an order with Tormedia Publishing or using our web site as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

10. Linked sites

Tormedia Publishing make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from Tormedia Publishing and that we have no control over the content or availability of that web site. In addition, a link to any other web site does not mean that Tormedia Publishing endorses or accepts any responsibility for the content or the use of such a web site and Tormedia Publishing shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web site or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.

11. Availability of our web site

We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other Internet connected device related to our web site.

12 Liability

We promise that for any Product you purchase from our web site: (a) we have the right to sell the Product to you; (b) the Product will correspond with the description we have given to you; and (c) the Product will be of satisfactory quality. We also promise that any service we provide to you will be provided with reasonable skill and care. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our web site or any information or service provided through our web site. We will do our best to ensure that all materials and information published on our web site are accurate, but please note that all content, materials and information on our web site are provided on an ‘as is’ basis and you assume total responsibility and risk for your use of our web site and use of all information contained within it.

We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Tormedia Publishing or our servants, agents or any other person or entity.

If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.

13. General

We may, but you may not, assign any rights and/or transfer, sub-contract or delegate any obligations under these terms and conditions, and/or charge or deal in any other manner with these terms and conditions or any of our respective rights or obligations. Any purported assignment, transfer, sub-contracting, delegation, charging or dealing in contravention of this clause 13.1 shall be ineffective. These terms and conditions are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.

We may alter these terms and conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the terms and conditions on the web site regularly.

These terms and conditions, together with the privacy policy, any order form and payment method instructions, if any, contain the entire agreement between you and Tormedia Publishing. You acknowledge and agree that you have not entered into these terms and conditions in reliance on any statement or representation of any person other than as expressly incorporated in these terms and conditions. You irrevocably and unconditionally waive any right or remedy you may have to claim damages and/or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) not contained in these terms and conditions, the privacy policy, order form and payment method instructions.

If any provision of these terms and conditions are held to be invalid or unenforceable by any judicial or other competent authority, all other provisions of these terms and conditions will remain in full force and effect and will not in any way be impaired. If any provision of these terms and conditions are held to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, or the period of the obligation reduced in time, or the range of activities or area covered reduced in scope the provision in question will apply with the minimum modifications necessary to make it valid and enforceable.

These terms and conditions are governed by and are to be construed in accordance with English law. You and Tormedia Publishing irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute which may arise out of or in connection with these terms and conditions.

Except in respect of a payment obligation, neither you nor Tormedia Publishing will be held liable for any failure to perform any obligation to the other due to causes beyond your or Tormedia Publishing’s respective reasonable control.

Any omission to exercise, or delay in exercising, any right or remedy under these terms and conditions shall not constitute a waiver of that, or any other, right or remedy. The waiver by you or us of any of our rights or remedies arising under these terms and conditions or by law shall not constitute a continuing waiver of that right or remedy or a waiver of any other right or remedy.

These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.

14. Notices

All notices shall be given: (a) to us via email at hello@victoriastortontales.uk; or (b) to you at either the e-mail or postal address you provide during any ordering process. Notice will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or public holiday in the place of receipt) or 3 days after the date of posting.

15. Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Tormedia Publishing
Mainline Business Centre
70 Station Road
Hampshire, UK
GU33 7AD

Tel: +44 (0)1730 887223
Email: hello@victoriastortontales.uk

16. Replacement

These terms and conditions replace all other terms and conditions previously applicable to the use of our web site and/or sale of the Products.

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