Privacy Policy

Please read this policy carefully. By use of this site, registration or placing an order you consent to our processing of your information under the terms of this policy. You can print out this policy by clicking on the print icon on your browser. This web site is operated by Wendy Wakelin as Tormedia Publishing (‘Tormedia Publishing’, ‘our’, ‘we’ or ‘us’). Tormedia Publishing is committed to preserving the privacy of all visitors to victoriastortontales.uk and those who share details with us from Facebook and Twitter. Please read the following privacy policy to understand how we use and protect the information that you provide to us. This privacy policy is effective from 16th May 2018.

1. Information that we collect from you


When you visit, register, enter a competition or order products or services on victoriastortontales.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also record your IP address and the date and time you complete any forms on victoriastortontales.uk. We may also collect information about your usage of our web site as well as information about you from any messages you post to the web site and e-mails or letters you send to us.

2. Use of your information

2.1
Your information will enable us to provide you with access to all parts of our web site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders or competition entries. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. Information used for these purposes will be anonymised and it will not disclose your personal information.

2.2
In particular, we may use your information to contact you for your views on our services and to add your information to an email list to notify you occasionally about important changes or developments to the web site or our services. Further, we may also use your information and the email list to let you know about other products and services which we offer which may be of interest to you including products similar or complementary to those you have previously ordered. We may also send you information about similar products if you have not opted out of receiving such communications. We may contact you by post or text message as well as by e-mail. If you change your mind about being contacted in the future, please let us know. We will never use your information for any purposes not contained within this policy without contacting you and obtaining your consent to do so. You can ask us to stop these communications with you at any time. You can do this either by clicking on the unsubscribe link in our emails or by contacting us using the details at the end of this privacy policy.

3. Disclosure of your information

3.1
The information you provide to us will be held on our computers in the UK and elsewhere and may be accessed by or given to our staff and third parties including other companies within our group who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. The General Data Protection Regulation 2018 gives you the right to request that we do not keep your details on file once your order is complete. If you wish to exercise this right, please contact us using the details at the end of this Privacy Policy. Exercising this right will not affect the level of service you receive from Tormedia Publishing. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.

3.2
Where you have consented when placing an order, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you including products similar or complementary to those you have previously ordered. They may contact you by post as well as by e-mail or text message. If you change your mind about being contacted by these companies in the future, please let us know.

3.3
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

3.4
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy and ask for confirmation that any third parties are compliant with the General Data Protection Regulation 2018.

3.5
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your express consent.

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5. Security and data retention


We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a maximum of 6 years.

6. Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you if you make more than one request every 3 months or vexatiously. We will provide the information requested or make any requested changes within 30 days of the date of your request. We may contact you to verify your identity before releasing data to you or modifying the data we hold for you.

7. Your right to be forgotten

The General Data Protection Regulation 2018 gives you the right to be forgotten. If you wish to be forgotten, please contact us using the details at the end of this Privacy Policy. It is useful to us if you can tell us why you wish to be forgotten, but there is no obligation for you to give us this information.

8. Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the site. We can update this policy at any time and will change the effective date accordingly.

9. Data Controller

The data controller in respect of our website is Wendy Wakelin trading as Tormedia Publishing.

10. Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Tormedia Publishing
Mainline Business Centre
70 Station Road
Liss
Hampshire, UK
GU33 7AD

Tel: +44 (0)1730 887223
Email: hello@victoriastortontales.uk

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