Delivery

Orders received before 2pm are usually processed and dispatched the same day. Orders received after 2pm will be processed and dispatched on the following working day. Therefore an order received after 2pm on a Friday will normally be dispatched on Monday afternoon. A normal working day is Monday to Friday excluding bank holidays.

UK Deliveries

Once dispatched the delivery normally takes:

Between 2 to 3 working days with the Signed for 2nd Class service
1 to 2 working days with the Signed for 1st Class service
1 working day with Royal Mail Special Delivery Guaranteed by 1pm (Tracked)

Where possible you will be provided with a tracking number for the parcel delivery. Please note, all deliveries have to be signed for. If there is no-one to sign for the package, the courier will not be able to deliver and the parcel may be returned to us which may result in additional delivery charges.

International Deliveries

We currently deliver to the following countries. Deliveries to European countries normally take 3 to 5 working days and to other countries 5 to 7 working days.

Australia
Austria
Bahamas
Belgium
Bermuda
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Falkland Islands
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Guernsey
Hong Kong
Hungary
Iceland
Ireland
Isle of Man
Italy
Jamaica
Japan
Lithuania
Luxembourg
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
United States

If you require an international delivery to a country not listed above please email us at hello@victoriastortontales.uk with details of the products you like and your requirements for the delivery and we will reply with the corresponding costs associated.

As with UK deliveries, where possible we will provide you with a tracking number for the parcel delivery. Please note, all deliveries have to be signed for. If there is no-one to sign for the package, the courier will not be able to deliver and the parcel may be returned to us which may result in additional delivery charges.

To help protect against fraudulent purchases we reserve the right to deliver your order to the registered address associated with the credit / debit card used to pay for the order. We may call you to discuss your delivery address.


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